Return Authorization
All returns must be approved before being sent back.
Return requests must be made within 7 days of delivery.
Unauthorized returns may be refused.
Return Conditions
To be eligible for a return:
• Items must be unopened
• Items must be in original condition
• All packaging and contents must be included
Opened items are not eligible for return unless defective.
Non-Returnable Items
We do not accept returns for:
• Opened items
• Items damaged after delivery
• Special order items
• Certain pre-orders
Shipping Costs
Original shipping charges are non-refundable.
Customers are responsible for return shipping unless the error was ours.
Refunds
Refunds are issued after returned items are received and inspected.
Processing times may vary depending on your payment provider.
Order Cancellations
Orders canceled before shipment may be subject to processing fees.
Held orders and certain pre-orders may be subject to a 20% restocking fee.